Our Resources
Explore our support and training options and access technical articles
Technical Support
Customer Support is available to all customers with valid Xanalys Support contracts. We can assist you with your questions concerning the use of our products and provide technical support for on-premise installation and deployment of Xanalys software. All customers have a dedicated and separated support portal . To log a support request, please use your organization’s specific support desk.
We have PowerCase and XIM user groups in Canada and New Zealand. User Groups are run by agencies to discuss best practices, case studies, and product ideas related to the PowerCase:ICM. Xanalys provide representatives to each user group, providing demonstrations of new features and participating in product roadmap sessions.
Training
Investigators have plenty on things on their plates – we know! Getting them up to speed on your PowerCase application is therefore essential to bring new efficiencies to their work practices. ]Xanalys provide a range of different training packages to support the different roles users adopt in an investigation, ensuring time is only spent on the aspects of the application needed. Our training staff have also been in your shoes – PowerCase users of many years who can bring their expertise and experience to your training challenges.
If you need Train-the-Trainer, end-user training, or just a refresher course, contact your Account Manager to discuss your training requirements.
Product and Technical Articles
Explore articles looking at various aspects of Investigative Case Management.
You can also find product articles on our Blog page.
Schedule a Demo
To really appreciate all the features of the Xanalys PowerCase platform, you need to see a demonstration.
Please contact us to make arrangements for a remote or in-person demo.